PREP4SURE C_C4H51_2405 TEST DUMPS & PASS4SURE OF SAP C_C4H51_2405 EXAM

Prep4sure C_C4H51_2405 test dumps & pass4sure of SAP C_C4H51_2405 exam

Prep4sure C_C4H51_2405 test dumps & pass4sure of SAP C_C4H51_2405 exam

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q55-Q60):

NEW QUESTION # 55
Which tools can you use to dispatch a service technician to an open ticket? Note: There are 3 correct answers to this question.

  • A. SAP Field Service Management
  • B. Activity planner
  • C. Time recording
  • D. Manual routing
  • E. Ticket routing

Answer: A,B,D


NEW QUESTION # 56
Which of the following is possible when creating tickets in the Agent Desktop?

  • A. You can manually select the SLA.
  • B. You can select multiple registered products in a single ticket.
  • C. You can create knowledge articles.
  • D. You can manually assign a maintenance plan.

Answer: B


NEW QUESTION # 57
Which tools can you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.

  • A. Manual migration
  • B. Workflow rules
  • C. Mass Change Account Data
  • D. Data Workbench

Answer: C,D


NEW QUESTION # 58
What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct answers to this question.

  • A. When an agent creates a ticket with a registered product, the warranty is automatically determined.
  • B. Routing rules can be applied to warranties.
  • C. The system can be set up so that certain incident categories are not covered.
  • D. The agent is prompted to upsell a warranty to the customer.

Answer: A,C


NEW QUESTION # 59
What do you have to consider when you are using the Data Workbench?

  • A. Additional configuration needs to be defined in the fine-tuning area.
  • B. Using the Data Workbench requires the activation of a scoping item.
  • C. Templates are used to update existing data records.
  • D. Using the Data Workbench requires an additional license.

Answer: B,D


NEW QUESTION # 60
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